Privacy Notice
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No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
Island Medical Group LLC and its affiliates (“IV Ocean Therapy” “we,” or “us“)
owns and operates this website and mobile app located
at https://www.ivoceantherapy.com/ (collectively, the ” Platform“). Your access and
use of the Platform, any part thereof, or anything associated therewith, including
its content (“Content“), any products or services provided through the Platform or
otherwise by IV Ocean Therapy are subject to this Privacy Policy unless
specifically stated otherwise. Capitalized terms not otherwise defined in this
Privacy Policy have the same meaning as set forth in the Medical Terms of
Service (“Terms of Service“).
We are committed to respecting the privacy of users of the Service. We created
this Privacy Policy (the “Privacy Policy“) to tell you how IV Ocean Therapy collects,
uses and discloses information in order to provide you with the Service.
As with our Terms of Service, by creating, registering, or logging into an account
through the Service, or otherwise accessing or using the Service, you are
automatically accepting and acknowledging the most recent version of this
Privacy Policy. If we make any changes to our Privacy Policy, we will post the
revised Privacy Policy and update the “Last updated” date of the Privacy Policy.
If you are using the Service on behalf of an individual other than yourself, you
represent that you are authorized by such individual to act on such individual’s
behalf and that such individual acknowledges the practices and policies outlined
in this Privacy Policy.
Please read this Privacy Notice carefully to understand our policies and practices
regarding your information and how we will treat it. If you do not agree with our
policies and practices, your choice is not to use our Website. By accessing or using
this Website, you agree to this Privacy Notice. This Privacy Notice may change
from time to time. Your continued use of this Website after we make changes is
deemed to be acceptance of those changes, so please check this Privacy Notice
periodically for updates.
- Limitations on Use by Minors
Our Service is generally intended for use by individuals who are at least eighteen
(18) years of age or such older age as may be required by applicable state laws in
the jurisdiction in which an individual utilizes the Service. Individuals who are
between the ages of thirteen (13) and eighteen (18) (or such older age of
majority) may use the Service only if a parent or legal guardian provides consent
to such use in accordance with the requirements set forth in our Terms of Service
and the Service. The Service is not designed or intended to attract, and is not
directed to, children under thirteen (13) years of age. If we obtain actual
knowledge that we have collected personal information through the Platform
from a person under thirteen (13) years of age, we will use reasonable efforts to
refrain from further using such personal information or maintaining it in
retrievable form.
If you believe we might have any information directly from a child under 13,
please contact us at (808) 431-7333, or through our on our Website.
Please note that we are not required to erase or otherwise eliminate, or enable
erasure or elimination of such content or information in certain circumstances,
such as, for example, when federal, state, or local law, rule or
regulation requires IV Ocean Therapy to maintain the content or information;
when IV Ocean Therapy maintains the content or information on behalf of your
Providers (as defined in our Terms of Service) as part of your electronic medical
record; when the content or information is stored on or posted to the Site by a
third party other than you (including any content or information posted by you
that was stored, republished or reposted by the third party); when IV Ocean
Therapy anonymizes the content or information, so that you cannot be
individually identified; when you do not follow the aforementioned instructions
for requesting the removal of the content or information; and when you have
received compensation or other consideration for providing the content or
information.
The foregoing is a description IV Ocean Therapy’s voluntary practices concerning
the collection of personal information through the Service from certain minors
and is not intended to be an admission that IV Ocean Therapy is subject to the
Children’s Online Privacy Protection Act, the Federal Trade Commission’s
Children’s Online Privacy Protection Rule(s), or any similar international, federal,
state, or local laws, rules, or regulations.
- Protected Health Information
When you set up an account with IV Ocean Therapy, you are creating a direct
customer relationship with IV Ocean Therapy that enables you to access and/or
utilize the various functions of the Platform and the Service as a user. As part of
that relationship, you provide information to IV Ocean Therapy, including but not
limited to, your name, email address, shipping address, phone number and certain
transactional information, that we do not consider to be “protected health
information” or “medical information”.
However, in using certain components of the Service, you may also provide
certain health or medical information that may be protected under applicable
laws.
IV Ocean Therapy is a “covered entity” under the Health Insurance
Portability and Accountability Act of 1996, Public Law 104-191, and its related
regulations and amendments from time to time (collectively, ” HIPAA“). One or
more of the Labs or Pharmacies (as defined in our Terms of
Service) may or may not be a “covered entity” or “business associate” under
HIPAA, and IV Ocean Therapy may in some cases be a “business associate” of a
Pharmacy or Medical Group. It is important to note that HIPAA does not
necessarily apply to an entity or person simply because there is health
information involved, and HIPAA may not apply to your transactions or
communications with IV Ocean Therapy, the Providers, the Labs, or the Pharmacies.
In addition, any medical or health information that you provide that is subject to specific
protections under applicable state laws (collectively, with PHI, “Protected Information“), will be
used and disclosed only in accordance with such applicable laws. However, any
information that does not constitute Protected Information under applicable laws
may be used or disclosed in any manner permitted under this Privacy Policy.
Protected Information does not include information that has been de-identified in
accordance with applicable laws.
Island Medical Group and Providers have adopted a Notice of Privacy Practices that
describes how they use and disclose Protected Information. By accessing or using
any part of the Service, you are acknowledging receipt of the Notice of Privacy
Practices from your Medical Group and Provider(s).
By accessing or using any part of the Service, you are agreeing that even if HIPAA
does apply to IV Ocean Therapy, Island Medical Group, the Providers, the Labs or
the Pharmacies, any information that you submit to IV Ocean Therapy that is not
intended and used solely for the provision of diagnosis and treatment by the IV
Ocean Therapy and Providers, laboratory services by the Labs or prescription
fulfillment by the Pharmacies, is not considered Protected Information, and will
only be subject to our Privacy Policy and any applicable state laws that govern the
privacy and security of such information. For purposes of clarity, information you
provide to IV Ocean Therapy in order to register and set up an account on the
Platform, including name, username, email address, shipping address and phone
number, are not considered Protected Information.
- Collection of Information
We collect any information you provide when you use the Service, including, but
not limited to:
Personally identifying information such as your name and contact data such
as your e-mail address, phone number, and billing and physical addresses
Your login and password and other account (“Account“) registration details
Information that you provide by filling in forms on our Website. This includes
information provided at the time of registering to use our Website,
subscribing to our service, or requesting further services.
Records and copies of your correspondence (including email addresses), if
you contact us;
Details of transactions you carry out through our Website and of the
fulfillment of your orders. You may be required to provide financial
information before placing an order through our Website.
Demographic data (such as your gender, date of birth and zip code)
Computer, mobile device and/or browser information (e.g., IP address,
mobile device ID information, operating system, connection speed,
bandwidth, browser type, referring/exist web pages, web page requests,
cookie information, hardware attributes, software attributes)
Third-party website, network, platform, server and/or application information
(e.g., Facebook, Twitter, Instagram)
Usage activity concerning your interactions with the Service and/or third party
websites, networks or applications accessed through the Service (e.g.,
viewing habits, viewing preferences, viewing history, number of clicks on a
page or feature, amount of time spent on a page or feature, identify of third party
websites, networks, etc.)
Billing, payment and shipping information
Electronic signature
Any other information you provide when you contact or communicate with us
If you use your mobile device to visit, access or use the Service, then additional
categories of information that we collect may include
Your name associated with your mobile device
Your telephone number associated with your mobile device
Your geolocation
Your mobile device ID information
We also collect certain medical information on behalf of Island Medical Group and
your Providers, which may include, but is not limited to:
Health and medical data you submit for diagnosis or treatment purposes,
including information in any questionnaires or surveys you complete for these
purposes
Date of visit
Images or videos you share for diagnosis or treatment purposes
Communications with Providers
We may also receive information about you from our providers. For example, as
part of our identity verification process, our providers may send us information they
have independently collected, such as your name, age, and estimated location.
Our marketing partners may also send us information about you, even if you have
not visited or registered on our site.
IV Ocean Therapy does not collect or create biometric information about you. To
use some of our services, however, we may be required to verify your identity. If
you are asked to submit proof of identity (such as a driver’s license or passport)
we may share that and the selfie you shared with us with our identity verification
partner, who may create biometric information about your face in order to verify
that your selfie matches your proof of identity.
- How Information Is Collected
IV Ocean Therapy might collect personal and non-personal information directly
from you when you visit, access or use the Service; when you register with or
subscribe to the Service or any products or services available through the Service;
when you “sign in,” “log in,” or the like to the Service; when you allow the Service
to access, upload, download, import or export content found on or through, or to
otherwise interact with, your computer or mobile device (or any other device you
may use to visit, access or use the Service) or online accounts with third-party
websites, networks, platforms, servers or applications (e.g., your online social
media accounts, your cloud drives and servers, your mobile device service
provider); or whenever IV Ocean Therapy asks you for such information, such as,
for example, when you process a payment through the Service, or when you
answer an online survey or questionnaire. In addition, if you or a third party sends
IV Ocean Therapy a comment, message or other communication (such as, by way
of example only, email, letter, fax, phone call, or voice message) about you or
your activities on or through the Site and/or the App, then IV Ocean Therapy may
collect any personal or non-personal information provided therein or therewith.
Finally, IV Ocean Therapy might use various tracking, data aggregation and/or
data analysis technologies, including, for example, the following:
Cookies, which are small data files (e.g., text files) stored on the browser or
device you use to view a website or message. They may help store user
preferences and activity and may allow a website to recognize a particular
browser or device. There are several types of cookies, including, for example,
browser cookies, session cookies, and persistent cookies. Cookies may record
information you access on one page of a website to simplify subsequent
interaction with that website, or to help streamline your transactions on
related pages of that website. Most major browsers are set up so that they
will initially accept cookies, but you might be able to adjust your browser’s or
device’s preferences to issue you an alert when a cookie is downloaded, or to
block, reject, disable, delete or manage the use of some or all cookies on your
browser or device. Cookies can be set by the website owner (i.e., us), or they
can be set by third parties (e.g., Facebook, Google, etc.) Cookies are used to
help us speed up your future activities or to improve your experience by
remembering the information that you have already provided to us. Third
party cookies may also be used to enable analytics (e.g. Google Analytics) or
advertising functionality (e.g., ad re-targeting on third-party websites) that
enables more customized services and advertising by tracking your
interaction with our Service and collecting information about how you use
the Service.
Flash cookies, which are cookies written using Adobe Flash, and which may be
permanently stored on your device. Like regular cookies, Flash cookies may
help store user preferences and activity, and may allow a website to
recognize a particular browser or device. Flash cookies are not managed by
the same browser settings that are used for regular cookies.
Web beacons, which are pieces of code embedded in a website or email to
monitor your activity on the website or your opening of the email, and which
can pass along information such as the IP address of the computer or device
you use to view the website or open the email, the URL page on which the
web beacon is located, the type of browser that was used to access the
website, and previously set cookie values. Web beacons are sometimes used
to collect advertising data, such as counting page views, promotion views or
advertising responses. Disabling your computer’s, device’s or browser’s
cookies may prevent some web beacons from tracking or recording certain
information about your activities.
Scripts, which are pieces of code embedded in a website to define how the
website behaves in response to certain key or click requests sent by the user.
Scripts are sometimes used to collect information about the user’s
interactions with the website, such as the links the user clicks on. Scripts are
often times temporarily downloaded to the user’s computer or device from
the website server, active only while the user is connected to the Site and/or
the App, and deactivated or deleted when the user disconnects from the
website.
Analytic tools and services, which are sometimes offered by third parties, and
which track, measure and/or generate information about a website’s or
program’s traffic, sales, audience and similar information, and which may be
used for various reasons, such as, for example, statistical research, marketing
research, and content ratings research, and conversion tracking. Examples of
the analytic tools and services which IV Ocean Therapy might use include
Google Analytics. IV Ocean Therapy may also use other third-party analytic
tools and services.
Please be advised that if you choose to block, reject, disable, delete or change the
management settings for any or all of the aforementioned technologies and/or
other tracking, data aggregation and data analysis technologies, then certain
areas of the Platform might not function properly.
By visiting, accessing or using the Service, you acknowledge and agree in each
instance that you are giving IV Ocean Therapy permission to monitor or otherwise
track your activities on the Service, and that IV Ocean Therapy may use the
aforementioned technologies and/or other tracking, data aggregation and data
analysis technologies. Notwithstanding the foregoing, IV Ocean Therapy does not
permit third parties or third-party cookies to access to any communications you
have with the Providers, or medical information that you submit to the Providers
for diagnosis and treatment purposes.
- Use of Information
In connection with providing the Service, we and our affiliates and service
providers may use your information, subject to the limitations addressed in the
Protected Health Information Section above, for a number of purposes, including,
but not limited to:
Verifying your identity;
Confirming your location;
Administering your account;
Fulfilling your requests;
Processing your payments;
Facilitating your movement through the Service;
Facilitating your use of the Service and/or products or services offered
through the Service;
Communicating with you by letter, email, text, telephone or other forms of
communication, including on behalf of your Provider(s) to facilitate medical
services;
Providing you with customer support;
Providing you with information about third-party businesses, products and
services by letter, email, text, telephone or other forms of communication;
Developing, testing or improving the Service and content, features and/or
products or services offered via the Service;
Identifying or creating new products, services, marketing and/or promotions
for IV Ocean Therapy or the Service;
Improving user experiences with the Service;
Analyzing traffic to and through Service;
Analyzing user behavior and activity on or through the Service;
Conducting research and measurement activities for purposes of product and
service research and development, advertising claim substantiation, market
research, and other activities related to IV Ocean Therapy, the Service or
products and services offered via the Service;
Monitoring the activities of you and others on or through the Service;
Placing and tracking orders for products or services on your behalf;
Protecting or enforcing the rights and properties of others (which may
include you);
When required by applicable law, court order or other governmental
authority (including, without limitation and by way of example only, in
response to a subpoena or other legal process); or
IV Ocean Therapy believes in good faith that such use is otherwise necessary
or advisable (including, without limitation and by way of example only, to
investigate, prevent, or take legal action against someone who may be
causing injury to, interfering with, or threatening the rights, obligations or
a user of the Service, which may include you, or
anyone else who may be harmed by such activities or to further IV Ocean
Therapy’s legitimate business interests).
We may de-identify your information and use, create and sell such de-identified
information, or any business or other purpose not prohibited by applicable law.
- Disclosure of Information
Subject to the limitations described in the Protected Health Information section
above, we may disclose your information to third parties in connection with the
provision of our Service or as otherwise permitted or required by law. For
example, we may disclose your information:
To our subsidiaries and affiliates;
To our contractors, service providers, and other third parties we use to
support our business. These entities provide IT and infrastructure support
services, payment processing services and marketing software. Our payment
processors’ privacy policies may be found at http://stripe.com/us/privacy;
To the Labs, Pharmacies or its Providers to enable them to
provide services to you via the Service;
To a potential or actual buyer or other successor in the event of a planned or
actual merger, divestiture, restructuring, reorganization, dissolution, or other
sale or transfer of some or all of IV Ocean Therapy’s assets, whether as a
going concern or as part of bankruptcy, liquidation, or similar proceeding, in
which Personal Data held by IV Ocean Therapy about our Website’s users is
among the assets transferred;
To fulfill the purpose for which you provide it;
For any other purpose disclosed by us when you provide the information; and
With your consent;
To comply with any court order, law, or legal process, including to respond to
any government or regulatory request;
To enforce or apply our Terms of Service and other agreements, including for
billing and collection purposes; and
If we believe disclosure is necessary or appropriate to protect the rights,
property, or safety of IV Ocean Therapy, our customers, or others. This
includes exchanging information with other companies and organizations for
the purposes of fraud protection and credit risk reduction.
We may de-identify your information and disclose such de-identified information
for any purpose not prohibited by applicable law.
- Data Retention
IV Ocean Therapy may retain your information for as long as it believes necessary;
as long as necessary to comply with its legal obligations, resolve disputes and/or
enforce its agreements; and/or as long as needed to provide you with the
products and/or services of the Service or IV Ocean Therapy. IV Ocean Therapy
may dispose of or delete any such information at any time, except as set forth in
any other agreement or document executed by IV Ocean Therapy or as required
by law.
- Data Security
Information transmitted over the Internet is not completely secure, but we do our
best to protect your Personal Data. You can help protect your Personal Data and
other information by keeping your password to our Websites confidential.
We have implemented measures designed to secure your Personal Data from
accidental loss and from unauthorized access, use, alteration, and disclosure.
The safety and security of your information also depends on you. Where we have
given you (or where you have chosen) a password for access to certain parts of
our Website, you are responsible for keeping this password confidential. We ask
you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely
secure. Although we do our best to protect your Personal Data, we cannot
guarantee the security of your Personal Data transmitted to our Website. Any
transmission of Personal Data is at your own risk. We are not responsible for
circumvention of any privacy settings or security measures deployed on the
Website.
- Transactions
In connection with any transaction that you conduct through the Service (e.g., the
purchase or sale of any products or services on or through the Service), you may
be asked to supply certain information relevant to the transaction, including,
without limitation, your credit card number and expiration date, your billing
address, your shipping address, your phone number and/or your email address. By
submitting such information, you grant IV Ocean Therapy without charge the
irrevocable, unencumbered, universe-wide and perpetual right to provide such
information to third parties (e.g., payment processing companies, buyers on the
Service, sellers on the Service) for the purpose of facilitating the transaction.
All credit card, debit card and other monetary transactions on or through the
Service occur through an online payment processing application(s) accessible
through the Service. This online payment processing application(s) is provided by
IV Ocean Therapy’s third-party online payment processing vendor, Stripe
(“Stripe“). Additional information about Stripe, its privacy policy and its
information security measures (collectively, the ” Stripe Policies“) should be
available on the Stripe website located at https://stripe.com/us/privacy or by
contacting Stipe directly. Reference is made to the Stripe Policies for
informational purposes only and are in no way incorporated into or made a part
of this Privacy Policy. IV Ocean Therapy’s relationship with Stripe, if any, is merely
contractual in nature, as Stripe nothing more than a third-party vendor to IV
Ocean Therapy, and is in no way subject to IV Ocean Therapy’s direction or
control; thus, their relationship is not, and should not be construed as, one of
fiduciaries, franchisors-franchisees, agents-principals, employers-employees,
partners, joint venturers or the like.
Cancellation Policy
Confirmed and Unconfirmed Appointments
If your appointment is confirmed at any time with one of our staff members, the
below cancellation rules apply.
If your appointment is not confirmed prior to the booking time, you will be
refunded fully.
Cancellation – 24 hour advance notice
Applies to only confirmed appointments.
We require at least 24 hour advance notice of cancellation to avoid cancellation
fees. However if your appointment is confirmed a fee will still apply.
If you or part of your group cancel within the 24-hour advance period, you will be
will be refunded fully.
Cancellation – within 2 hour advance notice and missed appointments
Applies to only confirmed appointments.
Missed appointments or cancellation notifications within 2 hours prior to
appointment time are non-refundable.
If part of your group is present for the appointment:
- a) and your group is 3 persons or less, any missing persons will be charged fully
- b) and your group is 4 persons or more, any missing persons will be refunded their
charges but incur a $50 no-show fee per person. (I.e. if 10 people book, and 5
people show, the 5 persons will be charged fully, and the no-show 5 persons will
be refunded for their services and charged a $50 per person cancellation fee)
IV MEMBERSHIPS
IV Ocean Therapy memberships
(Vitamin IV & NAD) have a 3 month minimum
requirement. If you cancel your membership prior you will be charged the
remaining balance unless a valid medical reason is provided. You will still have the
opportunity to use your remaining treatments within the 3 month window.
We do not issue refunds for unused treatments. You may pause your membership
for up to 30 days but this must be done before the monthly charge is incurred.
Please email info@ivoceantherapy.com if you’d like to make any changes
to your membership.
